Terms & Conditions

1. Who we are and what these terms cover

Heal & Rest is a wellness travel brand of TripClub Private Limited, India. In these terms, “we”, “us” and “our” mean TripClub Private Limited; “you” means the person using this website or arranging travel with us. Our contact details appear below.

These terms cover use of this website, enquiries and travel arrangements made through us. Your booking also has the written quotation, confirmation, Cancellation & Refund Policy and the applicable property, airline and other supplier conditions provided before you confirm. Mandatory consumer rights continue to apply.

2. Enquiries, quotations and booking confirmation

Submitting a form, using the retreat finder or contacting us on WhatsApp is a request for information. It does not reserve a room, secure a fare or create a confirmed booking. Initial planning enquiries are free.

Quotations depend on availability and are valid for the period stated in the quotation. A booking is confirmed only when we issue written confirmation after the required payment and supplier acceptance. Please check traveller names, dates, room type, programme, inclusions and any special requests, and report errors promptly.

The lead traveller must be at least 18 and authorised to act for the people included in the booking. Please share the applicable terms with everyone travelling. A special request is guaranteed only if expressly confirmed in writing.

3. Prices, currency and payment

Website prices are indicative starting prices per person. Dollar conversions are for comparison and are not live exchange-rate quotations. Your written quotation confirms the actual currency, room and occupancy basis, taxes, inclusions, exclusions and payment schedule.

Availability, fares, taxes and supplier charges may change before confirmation. We will explain changes before you commit. Any later adjustment must follow the agreed booking conditions and applicable law.

Pay only through the payment method and account identified in our official booking communication. The website enquiry form does not collect payment-card details. Failure to meet a payment deadline may lead to release or cancellation under the terms disclosed for your booking.

4. Suppliers and changes to your trip

Accommodation, clinical care, treatments, classes, flights and local transport are delivered by the relevant independent suppliers. Their operating rules, check-in requirements, schedules and conditions apply to their services. Our quotation identifies the travel arrangements we are making.

Supplier changes, weather, transport disruption and events outside reasonable control can affect an itinerary. We will communicate material changes when notified and explain the available alternatives, cancellation rights or refunds under your booking conditions and applicable law. An alternative is subject to your agreement where required.

5. Wellness information and suitability

We are a travel agency and do not diagnose conditions, prescribe treatments or guarantee clinical or wellness outcomes. Website information helps you understand and compare travel options; it does not replace advice from your own doctor.

Discuss suitability, medications, pregnancy, recent surgery and any relevant health conditions with your own qualified healthcare professional before travelling. The property’s qualified team determines the treatment plan and may change or decline a treatment for safety reasons.

Please do not send medical records, identity documents or detailed clinical histories through the initial enquiry form. If relevant information is needed later, agree the appropriate recipient and transfer method with our team. Photographs described as illustrative do not represent a promise of a particular practitioner, facility or result.

6. Travel documents, insurance and conduct

Travellers are responsible for valid passports, visas, entry permissions, required health documentation and accurate personal details. Requirements can change; confirm them with the relevant official authority before departure.

Choose travel insurance appropriate to your itinerary and circumstances, including declared pre-existing conditions and any treatment or activity you intend to undertake. Cover and exclusions depend on the insurer’s terms.

Follow supplier safety instructions and local laws. Tell us promptly if something goes wrong during your trip so that we can seek a practical resolution. Cancellation, early departure and unused services are addressed in the Cancellation & Refund Policy.

7. Website content and responsible use

We aim to keep researched descriptions and prices accurate, but facilities, staff, schedules and supplier policies can change. Confirm the details that matter to your booking in the written quotation. Third-party links are provided for reference and operate under their own terms.

Our brand and original website content are protected by intellectual-property rights. Third-party names, photographs and marks remain with their respective owners; image licences are identified on the Photo credits page. Do not misuse the forms, interfere with the site, submit unlawful material or copy content beyond the permissions of the relevant rights holder.

8. Responsibility, applicable law and complaints

Each party remains responsible for its own obligations under the booking agreement and applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, or removes statutory rights, remedies or access to a competent consumer authority or court.

Indian law applies to our services, subject to any mandatory protections that apply to you. Disputes may be raised before the courts or authorities competent under applicable law. Please contact us first with your booking reference and the issue so that we can investigate.

The version supplied when you confirm governs that booking unless a change is required by law or agreed with you. Website changes apply prospectively. Privacy and cookie matters are explained in their respective policies.